SECURE INCIDENT INTAKE
Report an incident
Complete this form as soon as practical. You can attach photos or PDFs and sign from a phone, tablet, or computer.
REPORT RECEIVED
Thank you. Your incident report was submitted.
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PRIVACY
Incident reporting privacy notice
GRO Restaurant Group, LLC (GRO) uses this form to receive, investigate, and manage reports about incidents involving its restaurants, guests, employees, property, or operations. This form does not contact emergency services. Call 911 first when immediate help is needed.
Information we collect
The form may collect the restaurant and location, incident date and time, people involved, incident type, injury or medical-attention details, property loss, witness and manager information, corrective actions, submitter contact information, uploaded photographs or documents, an electronic signature, and the submitter's attestation. GRO's hosting and security providers may also process limited network, browser, and security-verification data needed to deliver and protect the form.
How we use and share information
GRO may use the information to respond to and investigate the incident; protect guests, employees, and property; contact submitters or witnesses; manage insurance, workers' compensation, safety, employment, legal, or regulatory matters; preserve evidence; prevent duplicate or abusive submissions; and comply with applicable obligations.
Access is limited to authorized GRO personnel and designated reviewers with a business need. GRO may share relevant information with insurers, brokers, claims administrators, legal advisers, safety or medical professionals, law enforcement, regulators, and service providers that host or protect the system. An incident report is not posted publicly.
Service providers and security
The system uses Microsoft Azure, Microsoft 365/SharePoint, Power Automate, and Cloudflare Turnstile to host, store, route, and protect reports. GRO uses access controls and other reasonable safeguards appropriate to the information, but no system can guarantee absolute security.
Retention
Incident and claim records are generally retained for seven years after final closure or final payment, whichever applies and is later. Records may be kept longer when workers' compensation, a minor, an occupational medical or exposure record, an insurer requirement, an investigation, a legal hold, a regulatory obligation, or a dispute requires it. Records are disposed of through an approved secure process when retention is no longer required.
Local drafts
If you select Save draft, typed form information is stored only in this browser on this device and automatically expires after 24 hours. Uploaded attachments, the attestation, and a drawn or typed signature are not included in the saved draft. Do not save a draft on a shared or public device. A draft is removed after successful submission.
Your choices and contact
Provide information that is accurate to the best of your knowledge and upload only material relevant to the incident. For privacy questions, access or correction requests, or questions about an existing report or claim, email claims@grogc.com. Availability of access, correction, or deletion depends on applicable law and GRO's obligation to preserve claim and investigation records.